What our Customers say...




Part of my home had water damage and my insurance company recommended SERVPRO. After my floor was dried Chris Ryan came to my home to look at the damage and made the plans for my floor to be replaced. Ryan was very professional, I told him that my husband had passed away and I would be depending on him to help me get through this. Ryan went above and beyond to always answer my questions and explain to me what was happening. Thank you Ryan for everything you did to help me!

Thank you Tyler Grissom for great customer service.


Chris Ryan, with SERVPRO has been Excellent to deal with on all of our projects very responsive and fits us in very quickly, they’re clean up and containment are always on point. I highly recommend this company.

Our office moved to a new location and SERVPRO did an awesome job in many ways. They provided the moving supplies (i.e. bubble wrap, packaging, boxes) and were extremely professional. A huge thanks Chris Ryan and Tyler Grissom for making my job easy. Lisa Adams Franklin Street Operations Manager

Colby Kinner and Brandon Gleason were both great.


We had a pipe burst in the foundation of our home. SERVPRO came out very quickly and knew exactly what to do! They made sure the affected area was dry as if nothing ever happened and got us set up with new plumbing! Definitely recommend, don’t know what we would have done without them!!

Would definitely recommend SERVPRO. They are extremely professional and do what they say they are going to do! Staff is very nice to work with.


Chris was helpful and knowledgeable.


SERVPRO came to Wilson Electric today after our offices were flooded overnight. They were very professional and attentive in our needs to get the water out. They arrived within minutes of us calling, and went to work. Water is now gone and we can get back to work. Colby and Rick were both very professional and nice guys to work with. Thank you SERVPRO for your help!

We had a pipe leak that flooded much of our house. The company was very responsive and had someone here to clean up by 6:30 am. They cleaned up the water, took our rugs to be dried, set up fans and cleaned and disinfected all the floors in about 4 hours. They were professional and competent. They’ll be coming back tomorrow to see how everything is drying. I highly recommend Colby and his partner.

We recently moved into our new home and decided to do some renovations. We promptly discovered some water damage from an AC leak that went unnoticed by previous owners… Our friends recommended SERVPRO, and we are so glad we used them! Everyone we worked with and talked to was helpful, professional and knowledgeable! Brittney and Noah were excellent with paperwork and assessing the scope of work, and I especially would like to commend Colby and Gleeson who were the ones to perform the actual task of removing a part of the drywall, installing the fans, securing the area with plastic sheets, essentially making a sort of a tent to prevent any dust, debris etc from spreading all over. They took great care when moving furniture out of the way, they were very courteous and respectful, they were clear and informative in their explanation of the process and timeline, and they did their setup and installation very quickly and efficiently. A few days later, right on the day they said it could most likely be done based on their observations, Colby and Gleeson promptly came back, took measurements to ensure that everything is good, and then again quickly and efficiently dismantled “the tent”, removed the equipment, and then swept and washed the floors in and around where the tent was. In short, we are very satisfied by the quality of work that SERVPRO did, and very grateful to the people who did it! We highly recommend SERVPRO for water damage remediation and cleanup, and if you get to work with Colby and Gleeson, consider it an added bonus as they are excellent and you would be in great hands! Thank you SERVPRO and thank you Brittney, Noah, Colby and Gleeson!

We noticed the mold and immediately thought remediation and illness! First, I was reassured that this may not be as bad as it seems. Noah Rivera was so professional and knowledgeable about our mold problem. Took every precautionary measure to ensure the damage was localized. His promptness and expertise was noticed by my husband, a retired Navy Sr Chief, who was home when he came to inspect. The damage was taken care of and then we needed to have the area painted. Jason Seabrook, another very professional and courteous gentleman completed that job. All in a timely manner. From the first phone call to the finished job! A large company with a small town feel. I admire this in a company and to this SERVPRO team!

Guys came out and saved my life. Wouldn’t have known what to do with out them. Walked me through the whole process.

I got to work and found it full of water. A pipe broke in the wall. The plumber came and fixed it and told us to use SERVPRO to cleanup the mess. They did a fantastic job getting back in my shop fast.

I want to thank the team of SERVPRO. They took care of my house after it flooded.

A kid had flooded our bathroom which made a huge mess all over the first floor. SERVPRO came and cleaned it up fast, were professional, and worked with the insurance company. Thank you for all your help.

Our offices smelled really bad after a fire had started in the basement. We believe the fire started in the breaker box from dust accumulation. The basement was full of black smoke and the rest of the offices didn't look bad but they smelled awful. We called SERVPRO and their staff surprised me. They started with cleaning the offices and deodorizing them with their green machines. They wanted to make sure we could continue working while the basement was cleaned of the soot and smoke. They even provided portable power to the building since we didn't have any. Overall it was a great experience and I would use them again if I had to in the future.

Our offices smelled really bad after a fire had started in the basement. We believe the fire started in the breaker box from dust accumulation. The basement was full of black smoke and the rest of the offices didn't look bad but they smelled awful. We called SERVPRO and their staff surprised me. They started with cleaning the offices and deodorizing them with their green machines. They wanted to make sure we could continue working while the basement was cleaned of the soot and smoke. They even provided portable power to the building since we didn't have any. Overall it was a great experience and I would use them again if I had to in the future.

Having a flooded house was not how I wanted to spend my weekend. SERVPRO of Jacksonville Westside/Orange Park made it easier to stomach.

After my kitchen caught fire my agent told me to call SERVPRO. I did and it was they were the BEST. Thank you!

The team from SERVPRO helped me out when I had pipe leak under the kitchen sink. I though I was going to have to replace everything. They did a wonderful job drying the kitchen.

Keith was amazing All the guys that worked on the cleaning did a great job. Quick response and fast service. Would highly recommend.

Thanks for the fast service in the middle of the night. GREAT job again by SERVPRO of Jacksonville Westside/Orange Park!!!!

Shout out to a great experience with SERVPRO.  They were very professional and the work looks great!  I would recommend them to any of our friends and family for their restoration needs.

Great experience with SERVPRO.  They were very professional and prompt.  We couldn't have asked for any better service.  We were able to keep our business running while the work was being done. 

SERVPRO did an excellent job.  They were very prompt and did a great job at communicating with us to ensure everything was getting done.  They kept in contact with the insurance company as well.  We couldn't have asked for a better experience. 

Thank you for the great service from SERVPRO.  They did an excellent job with clean up and restoring our home after fire.  They are very reliable. Great Service!

Excellent work and service from the team at SERVPRO.  They did an great job at ensuring our home was safe from any water damage by covering roof with tarps and getting the debris removed from the yard. 

I would like to tell you how thankful I am for the service you and your team provided to my family. Your team was awesome every step of the job from extraction to dealing with the insurance company and even moving my furniture back in. Out of all of the businesses I have ever dealt with, I rate SERVPRO of Westside/Orange Park as the best in customer satisfaction. Thanks for all of your help.

Great experience! Got back from a weeks vacation to find my house underwater. My insurance company recomended SERVPRO of Westside/Orange Park. Within an hour from when I called they were at my house extracting water. The SERVPRO team was courteous, professional and clearly communicated what needed to be done and how long the clean up would take. I highly recommend SERVPRO of Westside/Orange Park. My Insurance agent said that they are the only franchise they work with!

I came home from vacation to my entire 3300sf house flooded from the refrigerator ice line. It was late Sunday night & I wasn't sure who to call, then my husband and I remembered meeting a rep from SERVPRO of Westside/Orange Park at a local charity event. I called the their office at 11:00 pm on a Sunday night and by 12:00 am, crews were at my house to start extracting the water and put in machines to dry the walls. They did a GREAT job!!! Thank you for helping us through this difficult time.

A undetected roof leak finally became noticeable when a ceiling fan began acting like a shower head. I considered a few other contractors. I am so glad to have chosen SERVPRO of Westside/Orange Park. They identified the extent of all the damage and recommended the best course of action. They were responsive, professional and helped by working with and around other contractors involved in the clean up. Their communication was great. I highly recommend this company!!!!

When water came pouring down from the ceiling, I was sure that everything was damaged beyond repair. I called SERVPRO of Westside/Orange Park and very quickly they arrived. The equipment dried the ceiling and walls within a few days. The service was fast and reliable. The fellows who placed the equipment were clean, polite, professional and informative. Thanks SERVPRO!!!!!

I had a flood in my condo from my washing machine and my insurance gave me a couple of names of companies to call to come out. I chose SERVPRO of Westside/Orange Park. They came out to my place within a couple of hours to take care of things. They were very courteous and professional and assessed the situation quickly. John explained what needed to be done and answered all my questions. These guys work fast and are extremely helpful. I would use them again and recommend them highly to anyone.

SERVPRO of Westside/Orange Park did a great job on getting all the water damage taken care of quickly and getting everything dried out so that restoration could begin. Thank you also for your friendly manner and making it easy for me to handle this from a distance.

Thanks to you all for the follow up and resolution to the problem. I will use SERVPRO of Westside/Orange Park whenever I need cleaning services again!!!! Thanks again.

I was SO please with my service. Jesse C made sure I had a complete understanding of the process and was also very friendly! I highly recommend SERVPRO of Westside/Orange Park to anyone in need. Thank you!

On June 20, 2014, our toilet broke causing the master bedroom, bath, closet, hall and another bedroom to flood followed by mold. We had no idea where to begin when a neighbor happily recommended SERVPRO of Westside/Orange Park. I would have to say that Luis is your greatest asset! Because Luis was very clear on what was being done, there was little stress on us by such a BIG mess! Your company saved me a TON of money vs. competitors. Thank you for such caring and professional service!

I can never thank you enough for the help your staff provided us in restoring our house caused by the kitchen fire. Your family became ours in many ways. Thank you!

I wanted to thank you for the superior carpet cleaning in my home. I thought I would have to replace the carpet but it came so clean that I can hold off for a long while. Keith and Kenny did a GREAT job!!!! Thank You!!!!!

Thank you for an outstanding job! Everyone we met -- including manager Keith Strachan, supervisor Emmilie Dunsford, owner John Strachan and the crew of workers -- was professional, responsive and communicative following this pipe burst emergency. They answered all questions about mold prevention and took prompt action w/readings, equipment and staff to mitigate the damage. Their action plan and follow-up were excellent. Your efforts are greatly appreciated. Recommend you highly!

I encountered a flood due to washing machine hose, I must admit I was very overwhelmed with this being my first water damage. I called SERVPRO of Westside/Orange Park and instantly felt at ease. Kenny was very knowledgeable and sympathetic to my needs. The crew worked very hard. They were courteous, clean and timely. They also kept me informed from the beginning to the end of the process.

SERVPRO of Westside/Orange Park made me feel comfortable throughout the entire process. Bob Fuginski allowed me to make decisions while educating me and guiding me to what needed to be done. Having no clue on what was to be done I felt at ease with his advice. SERVPRO of Westside/Orange Park was fast and restored my home to its original state. Highly recommend! This company was a pleasure and will definitely be using them in the future.

I just wanted to let you know how pleased I am with the work done in my home. Kenny and Shane were polite and courteous throughout the entire process. Thank You!!!!!