What our Customers say...

Water Damage Testimonials

Part of my home had water damage and my insurance company recommended SERVPRO. After my floor was dried Chris Ryan came to my home to look at the damage and made the plans for my floor to be replaced. Ryan was very professional, I told him that my husband had passed away and I would be depending on him to help me get through this. Ryan went above and beyond to always answer my questions and explain to me what was happening. Thank you Ryan for everything you did to help me!

We had a pipe burst in the foundation of our home. SERVPRO came out very quickly and knew exactly what to do! They made sure the affected area was dry as if nothing ever happened and got us set up with new plumbing! Definitely recommend, don’t know what we would have done without them!!

We had a pipe leak that flooded much of our house. The company was very responsive and had someone here to clean up by 6:30 am. They cleaned up the water, took our rugs to be dried, set up fans and cleaned and disinfected all the floors in about 4 hours. They were professional and competent. They’ll be coming back tomorrow to see how everything is drying. I highly recommend Colby and his partner.

We recently moved into our new home and decided to do some renovations. We promptly discovered some water damage from an AC leak that went unnoticed by previous owners… Our friends recommended SERVPRO, and we are so glad we used them! Everyone we worked with and talked to was helpful, professional and knowledgeable! Brittney and Noah were excellent with paperwork and assessing the scope of work, and I especially would like to commend Colby and Gleeson who were the ones to perform the actual task of removing a part of the drywall, installing the fans, securing the area with plastic sheets, essentially making a sort of a tent to prevent any dust, debris etc from spreading all over. They took great care when moving furniture out of the way, they were very courteous and respectful, they were clear and informative in their explanation of the process and timeline, and they did their setup and installation very quickly and efficiently. A few days later, right on the day they said it could most likely be done based on their observations, Colby and Gleeson promptly came back, took measurements to ensure that everything is good, and then again quickly and efficiently dismantled “the tent”, removed the equipment, and then swept and washed the floors in and around where the tent was. In short, we are very satisfied by the quality of work that SERVPRO did, and very grateful to the people who did it! We highly recommend SERVPRO for water damage remediation and cleanup, and if you get to work with Colby and Gleeson, consider it an added bonus as they are excellent and you would be in great hands! Thank you SERVPRO and thank you Brittney, Noah, Colby and Gleeson!

Guys came out and saved my life. Wouldn’t have known what to do with out them. Walked me through the whole process.

Great experience! Got back from a weeks vacation to find my house underwater. My insurance company recomended SERVPRO of Westside/Orange Park. Within an hour from when I called they were at my house extracting water. The SERVPRO team was courteous, professional and clearly communicated what needed to be done and how long the clean up would take. I highly recommend SERVPRO of Westside/Orange Park. My Insurance agent said that they are the only franchise they work with!

I came home from vacation to my entire 3300sf house flooded from the refrigerator ice line. It was late Sunday night & I wasn't sure who to call, then my husband and I remembered meeting a rep from SERVPRO of Westside/Orange Park at a local charity event. I called the their office at 11:00 pm on a Sunday night and by 12:00 am, crews were at my house to start extracting the water and put in machines to dry the walls. They did a GREAT job!!! Thank you for helping us through this difficult time.

I had a flood in my condo from my washing machine and my insurance gave me a couple of names of companies to call to come out. I chose SERVPRO of Westside/Orange Park. They came out to my place within a couple of hours to take care of things. They were very courteous and professional and assessed the situation quickly. John explained what needed to be done and answered all my questions. These guys work fast and are extremely helpful. I would use them again and recommend them highly to anyone.

On June 20, 2014, our toilet broke causing the master bedroom, bath, closet, hall and another bedroom to flood followed by mold. We had no idea where to begin when a neighbor happily recommended SERVPRO of Westside/Orange Park. I would have to say that Luis is your greatest asset! Because Luis was very clear on what was being done, there was little stress on us by such a BIG mess! Your company saved me a TON of money vs. competitors. Thank you for such caring and professional service!

Thank you for an outstanding job! Everyone we met -- including manager Keith Strachan, supervisor Emmilie Dunsford, owner John Strachan and the crew of workers -- was professional, responsive and communicative following this pipe burst emergency. They answered all questions about mold prevention and took prompt action w/readings, equipment and staff to mitigate the damage. Their action plan and follow-up were excellent. Your efforts are greatly appreciated. Recommend you highly!

I encountered a flood due to washing machine hose, I must admit I was very overwhelmed with this being my first water damage. I called SERVPRO of Westside/Orange Park and instantly felt at ease. Kenny was very knowledgeable and sympathetic to my needs. The crew worked very hard. They were courteous, clean and timely. They also kept me informed from the beginning to the end of the process.